Vendor Management Profile: Business Services

July 5th, 2007

With contributors:

Christine Ferrusi Ross , Allison Thresher

Summary

This document gives highlights of an extensive data set collected across North American and European enterprises via our Business Data Services Enterprise Governance And Sourcing Survey in July 2006. A key finding of this study is that centralized vendor management groups exist in exactly half of all business services firms; an additional 11% of companies in this sector plan to create a centralized vendor management group within the next 18 months. These groups most frequently reside within the IT organization (57%) and are most heavily involved in hardware, software, and telecom purchases, and in monitoring vendor financial and market strength after the contract is signed.

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