Save or Share this Report

For CIOs

Verizon Business Lacks CSD Maturity But Shows Future Potential

SWOT Analysis: Verizon Business, Q2 2008

May 12, 2008


  • By Pascal Matzke,
  • Chris Townsend
  • with Thomas Mendel, Ph.D.,
  • Janine Liu

Why Read This Report

The story we hear from Verizon Business is one of learning and growth: The provider is adding multiprotocol label switching (MPLS) client sites at a rate of 20% per year, and last summer it launched an internal program to expand its IT certifications and capabilities. Nevertheless, we should be clear: Verizon Business has a long way to go to become a leader in Converged Service Delivery (CSD). From a business perspective, its global footprint is almost nonexistent, despite a strong and growing global network infrastructure. And the provider's messaging still maintains a strong telecom bias that privileges the network over IT offerings. Further, Verizon Business has not yet built marketplace awareness of its place — either aspiring or actual — as a global CSD provider. Given these weaknesses, combined with several competitors that are bigger, better established, and equally focused on the future, Verizon Business should not expect impressive business success in the near-term. Nonetheless, other CSD ascendants should keep their eye on Verizon Business; it may turn into a credible threat if it plays its cards right.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).


Recommended Research