Best Practice Report

Video: Plan For The Evolution Of Insurance With Three COVID-19 Business Scenarios

How Insurance Executives Should Shift Priorities Across CX, Digital, Marketing, IT, Process, And EX

August 18th, 2020
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
Jeffery Williams, null
Jeffery Williams
With contributors:
Oliwia Berdak , Piers Conway

Summary

Pandemics pose big risks to insurers, and how they fare depends on the broader how and when of pandemic and economic recovery. The potential damage that COVID-19 could inflict on the insurance industry ranges from OK to dangerous and covers five different business elements. Insurance executives should watch this video and download accompanying spreadsheet to understand the impact of COVID-19 on their business and plan their response across six business areas: CX, digital, marketing, IT, process, and EX.

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