Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

Video: Plan For The Evolution Of Insurance With Three COVID-19 Business Scenarios

How Insurance Executives Should Shift Priorities Across CX, Digital, Marketing, IT, Process, And EX

August 18, 2020


Why Read This Report

Pandemics pose big risks to insurers, and how they fare depends on the broader how and when of pandemic and economic recovery. The potential damage that COVID-19 could inflict on the insurance industry ranges from OK to dangerous and covers five different business elements. Insurance executives should watch this video and download accompanying spreadsheet to understand the impact of COVID-19 on their business and plan their response across six business areas: CX, digital, marketing, IT, process, and EX.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Recommended Research