Best Practice Report

What's Driving Demand For Key IT Roles?

Execution, Consistency, And Business Growth Drive Increased Demand

December 2nd, 2010
Marc Cecere, null
Marc Cecere
With contributor:
Sharyn Leaver

Summary

What factors are changing the demand for roles in IT? To help answer this question, Forrester surveyed 140 IT decision-makers about why demand for some roles in IT is decreasing while for others it's increasing. Not surprisingly, improving the execution of processes and services was reported as the most important factor increasing demand. However, a close second in importance was the need for greater consistency of processes and services. Of those factors reducing demand, by far the most influential was cost reduction. Looking into this more deeply, we found that significant increases in the demand for roles require several factors to combine. However, a decrease across many roles can be caused solely by cost reduction.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.