Skip to main content

Save or Share this Report

For Customer Experience Professionals

What's New In Service Design And What It Means For CX Pros

Highlights From The 2018 Global Service Design Conference With Forrester's Analysis

February 13, 2019

Primary author headshot


Why Read This Report

What's the latest in service design, and what does it mean for customer experience (CX) professionals? Forrester attended the 2018 Service Design Global Conference in October to investigate, and we spotted four major trends. This report lays them out with Forrester's analysis of what each one means for improving experiences.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Four Service Design Trends Dominate At SDGC 2018
  • Related Research Documents

Recommended Research