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For Customer Experience Professionals

Who Leads Employee Experience? A Snapshot Of EX Executives And Their Reporting Structures

The Roles, Titles, Teams, And Responsibilities Behind EX Transformation

April 2, 2019


Why Read This Report

Who owns employee experience (EX), what are their key initiatives, and who are their key collaborators? These are questions we hear frequently from our clients, so we set out to find the answers. In December 2018, we administered a survey to 86 EX leaders about their titles, reporting relationships, team sizes, and responsibilities to better understand this emerging role within organizations. This report summarizes our findings and helps leaders responsible for employee experience compare their efforts to those of other organizations.

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Table of Contents

  • EX Leaders Have Big Plans But Small Teams And Budgets
  • Recommendations

  • Clarify The EX Strategy To Make The Case For More EX Resources
  • Supplemental Material
  • Related Research Documents