Trends Report

Who Leads Employee Experience? A Snapshot Of EX Executives And Their Reporting Structures

The Roles, Titles, Teams, And Responsibilities Behind EX Transformation

April 2nd, 2019
Samuel Stern, null
Samuel Stern
Rebecca McAdams, null
Rebecca McAdams
With contributors:
Harley Manning , Katie Hampton , Sam Karpinski , Olivia Morley , Shayna Neuburg


Who owns employee experience (EX), what are their key initiatives, and who are their key collaborators? These are questions we hear frequently from our clients, so we set out to find the answers. In December 2018, we administered a survey to 86 EX leaders about their titles, reporting relationships, team sizes, and responsibilities to better understand this emerging role within organizations. This report summarizes our findings and helps leaders responsible for employee experience compare their efforts to those of other organizations.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.