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For Customer Experience Professionals

Why And How To Improve Government CX

May 31, 2018


Why Read This Report

The need to upgrade government customer experience (CX) has never been more urgent. Government departments around the world still struggle with substandard experiences — and their poor CX performance hampers mission success. In this report, we reveal the 11 ways that CX quality drives mission success and offer proven advice on how CX professionals at government organizations can take a systematic approach to improving CX.

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Table of Contents

  • Customer Experience Improvement Drives Mission Success
  • Government CX Is Weak And Uneven
  • Governments Must Address CX Systematically
  • What It Means

  • Governmentwide CX Success Will Supercharge Society
  • Supplemental Material
  • Related Research Documents

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