Advanced Search

Save Or Share This Report

For Infrastructure & Operations Professionals

Why I&O Must Design A WLAN To Provide The Best User Experience

Part 1 In A Collection On Why I&O Managers Need To Focus Wireless Deployments On The User

June 21, 2011

Primary author headshot

Authors

Why Read This Report

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." This famous quote from Sam Walton is one of the most forgotten ideas when it comes to infrastructure and operations (I&O). Why? Because I&O departments are often not customer-centric, but instead operate with a "build it and they will come" mentality. In addition, infrastructures weren't designed to support companies that are creating personalized products and services. This customization strategy requires supporting empowered employees with on-demand services. Forrester believes that network infrastructure is a critical component in ensuring a proper user experience. We refer to this as the user experience network (uXn). This paper will look at the wireless aspect of this architectural trend and why I&O professionals should be embracing wireless uXn.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • WLANS Help Businesses Remain Relevant And Competitive Beyond 2011
  • Three Forcing Functions That Will Change WLAN In The Enterprise
  • RECOMMENDATIONS

  • Overcome People As Your Biggest Hurdle
  • WHAT IT MEANS

  • Fail To Deliver A Good Experience And The Business Will Find Someone Else
  • Supplemental Material
  • Related Research Documents

Recommended Research