Trends Report

Why I&O Must Design A WLAN To Provide The Best User Experience

Part 1 In A Collection On Why I&O Managers Need To Focus Wireless Deployments On The User

June 21st, 2011
Andre Kindness, Principal Analyst
Andre Kindness Principal Analyst
With contributors:
Alexander Crumb , Robert Whiteley III

Summary

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." This famous quote from Sam Walton is one of the most forgotten ideas when it comes to infrastructure and operations (I&O). Why? Because I&O departments are often not customer-centric, but instead operate with a "build it and they will come" mentality. In addition, infrastructures weren't designed to support companies that are creating personalized products and services. This customization strategy requires supporting empowered employees with on-demand services. Forrester believes that network infrastructure is a critical component in ensuring a proper user experience. We refer to this as the user experience network (uXn). This paper will look at the wireless aspect of this architectural trend and why I&O professionals should be embracing wireless uXn.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.