How well do companies leverage their knowledge of customers? Our Q2 2014 Intelligent Enterprise Self-Assessment Scorecard, administered to customer insights (CI) pros and marketing leaders from 77 companies, demonstrates that when it comes to customer intelligence, there is an urgent need to address deficiencies in culture, technology, people, data, analytics and measurement, and process. CI leaders and the firms they serve can use this report to benchmark their current maturity against peers and use the results of their own assessment to prepare for the changes needed to become an intelligent enterprise.