Report

Win Funding For Your Customer Service Project

Business Case: The Contact Centers For Customer Service Playbook
August 14th, 2020
With Contributors:
Hailey Colin
and Shayna Neuburg

Summary

In the age of the customer, customer service must be a cornerstone of a company's customer experience (CX) strategy. Customer service leaders must invest in modernizing their technology. Doing so requires a sound business case. This report, part of Forres

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