Save or Share this Report

For Sourcing & Vendor Management Professionals

Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

October 6, 2009


Why Read This Report

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming just after Dell's acquisition of Perot Systems, this deal represents yet another significant change in the services landscape. Like Dell, Xerox is a company that is known for its product heritage and expertise — and this acquisition represents yet another sign of convergence and consolidation in the services market. Unlike the Dell/Perot deal, however, this deal substantially shifts the acquirer's business, expanding Xerox's business process capabilities and sending a clear signal about the strategic direction of the company. Although there are some near-term integration risks associated with the scale of the deal and the labor-intensive nature of ACS's business, the potential for long-term synergies is strong.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Recommended Research