Report

Your Customers Don't Want To Call You

Invest In Self-Service And Low-Friction Channels In Your Contact Center
February 29th, 2016
With Contributors:
Arelai Ephraim
and Peter Harrison

Summary

Customers are increasingly using Web and mobile as a first point of contact with customer service organizations. Across all generations, they are also increasingly relying on digital channels like chat. Why? Customers expect companies to value their time,

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