A Fact-Based Approach To Workforce Technology Needs Assessment

To have a fact-based conversation about what your employees need from technology, you have to ask them. Field a survey when you absolutely must have the facts without bias. For a quick and dirty validation, interview IT stakeholders. To identify key issues, interview business managers and employees. Use focus groups to validate segments and gather valuable human intelligence. For major strategic investments, blend these techniques to get the most complete picture. These techniques are a valuable part of your assessment tool kit. We urge you to use one or more of them before making vital decisions about workforce segmentation, hardware refreshes, software license renewals, virtual desktop implementations, smartphone strategy, consumerization assessments, collaboration services, or telecommuting policies.