Trends Report

A Flexible DX Architecture Can Overcome Enterprise Hurdles

November 19th, 2019
Mark Grannan, null
Mark Grannan
Allen Bonde, null
Allen Bonde

Summary

One of the standard challenges of digital business is finding a balance between scale and impact. The biggest barriers of digital leaders are organization and cultural challenges. Changing the way organizations work requires a new approach to assembling technology. Digital experience (DX) maturity takes time. Start small in scope and focus on growing endorsement, both with executive sponsorship but also with nontechnical practitioners, that can help spread enthusiasm across the organization.

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