Summary
To ensure the success of your firm's digital transformation initiatives, don't overlook a key success factor: engaged employees. Firms everywhere are rushing to improve the customer experience (CX) as part of broader digital initiatives, but many underestimate the importance of the employee experience (EX) in general and employee engagement in particular. Consciously or not, checked-out employees will resist change. This report guides CX pros on how to better support their firms' digital transformation initiatives and preempt disengagement by improving EX.
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