Trends Report

Accelerate Your Technology Strategy

Determine The Right Capabilities To Implement Your Tech Strategy

July 26th, 2016
With contributors:
Sharyn Leaver , Rachael Klehm , Ian McPherson


To meet digitally empowered customers’ expectations, customer-obsessed firms are becoming digital businesses. To help drive this digital transformation, the CIO must craft and accelerate a bold technology strategy that is centered on the needs and expectations of customers. This report, along with Forrester’s Technology Management Leadership Maturity Model (TMLMM), helps the CIO develop the right capabilities to execute a technology strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.