Trends Report

Accelerate Your Videoconferencing Strategy With Managed Services

November 21st, 2011
With contributors:
Matthew Brown , Mark Grannan , Heather Martyn

Summary

IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for multivendor video platforms, intercompany (business-to-business) videoconferencing, and end user participation using different types of endpoints. End users in turn want a seamless video experience. The upshot? Videoconferencing managed services with flexible delivery and pricing options will grow in popularity during the next five years. Today the video managed services landscape includes providers serving different company sizes — large network operators, systems integrators, and video specialists. Their capabilities vary widely for supporting multiple videoconferencing system vendors, business-to-business (B2B) connections, and new user endpoints like tablets and smartphones.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.