Customers drive strategy more than ever before. To boost productivity and deliver better outcomes faster, firms turn to automation — but automation alone can’t fully address the complexities of today’s business environment. The push for greater business agility can put firms at risk unless they adapt their practices and tools to enable more predictable outcomes. Successful companies are transforming the project management office (PMO) into a strategic value office (SVO) that focuses on people, practices, and tools to remove barriers to delivering more value faster. SVOs employ appropriate combinations of tools and techniques, focusing on value and emphasizing the human element of value delivery.