Trends Report

Adjust Your Digital Operations Platform Projects In Light Of The Current Crisis

June 12th, 2020

Summary

AD&D pros face tough choices with budget cuts to digital operations platforms (DOPs). Don’t make decisions on impulse: Understand shifting priorities and the full range of choices at hand to make the most well-informed decisions when navigating the current crisis. Identify what “mode” you are in (survival, adaptive, or growth) due to the pandemic, so that you can benchmark expected cuts to back-office systems. The DOP spans numerous business functions, so evaluate each module based on your division or company’s mode to determine the proper budget adjustments. Budget cuts aren’t a one-size-fits-all approach to solving problems. Read “ Where To Adjust Tech Budgets In The Pandemic Recession” and book an inquiry for help.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.