Best Practice Report

Agency and Services Provider Lifecycle Framework: The Services Provider Charter

January 1st, 2018


Companies sometimes jump directly from identifying a need to creating an RFP for potential agency and services provider partners. Without a detailed charter that outlines the specific services required from an agency, misalignment can occur between internal stakeholders and potential providers. Implementing a services provider charter ensures that internal and external stakeholders have the same expectations for the services and deliverables that will be provided.

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