Summary
Service-level agreements (SLAs) facilitate communication among teams and provide an objective basis for gauging service effectiveness. Establishing an SLA with an agency or service provider ensures mutually agreed-upon goals are set and expectations are considered for a successful working relationship. SLAs can cover a range of service areas, including program deployment, content localization and call center involvement.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).