Answers To Common Questions About Forrester’s Customer Experience Index

Frequently Asked Questions About The CX Index Methodology, Business Impact Simulator, And Benchmark Study

June 3rd, 2021
Michelle Yaiser, VP, CX Analytics
Michelle Yaiser VP, CX Analytics
In this report, get answers to common CX Index questions, such as what it measures, how a brand’s score is calculated, and how brands can improve their scores.

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