Summary
Enterprises are achieving new levels of scale with cloud, raising significant challenges for organizations still operating with a classic shared services model or a siloed cloud operations plan. Mature cloud organizations deliver a modern cloud-ready operational experience that includes models, patterns, and practices. These efforts draw on broader modern technology operational practices including agile operational methodologies. Cloud leaders and operations teams can use this assessment to gauge the maturity of their cloud operations today. It evaluates capabilities across four competencies — people, measurement, process, and technology — to meet ambitious cloud operational goals.
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