Maturity Assessment

Assess Your Digital Insurance Capabilities

Assessment: The Digital Insurance Strategy Playbook

April 9th, 2021
Jeffery Williams, null
Jeffery Williams
With contributors:
David Hoffman , Zhi-Ying Barry , Ellen Carney , Rusty Warner , Gordon Barnett , James McCormick , Christiana Lano , Sam Bartlett

Summary

For insurers, the competitive landscape continues to intensify as smartphone-enabled insurtechs and ecosystem orchestrators exploit the empowered consumer's demand for digital interactions. To keep pace, insurers must effectively deploy digital tools across their customer and agency journeys. This assessment chapter of our digital insurance strategy playbook will help you evaluate your digital capabilities to better target your investments while also providing a means for benchmarking as you advance your digital transformation agenda.

Want to read the full report?

Contact us to become a client

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.