Maturity Assessment

Assess Your Digital Insurance Capabilities

Assessment: The Digital Insurance Strategy Playbook

April 9th, 2021
With contributors:
David Hoffman , Zhi-Ying Barry , Ellen Carney , Rusty Warner , Gordon Barnett , James McCormick , Christiana Lano , Sam Bartlett

Summary

For insurers, the competitive landscape continues to intensify as smartphone-enabled insurtechs and ecosystem orchestrators exploit the empowered consumer's demand for digital interactions. To keep pace, insurers must effectively deploy digital tools across their customer and agency journeys. This assessment chapter of our digital insurance strategy playbook will help you evaluate your digital capabilities to better target your investments while also providing a means for benchmarking as you advance your digital transformation agenda.

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