Maturity Assessment

Assess Your End-User Experience Management Maturity

April 10th, 2023
With contributors:
Glenn O'Donnell , Chris Langlois , Diane Lynch


Five competencies shape your end-user experience management (EUEM) maturity: insights, measurement, people, automation, and integration. As part of this assessment, we ask questions in relation to these five competencies to help you improve digital employee experience (DEX) at your organization. This maturity assessment report will help technology executives transform EUEM into a business differentiator.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.