Maturity Assessment

Assess Your IT Maturity: Practices

August 24th, 2023
With contributors:
Linda Ivy-Rosser , Hannah Murphy


To become future fit, simply leveraging modern technology is not enough. Future fit organizations can quickly reconfigure business structures and capabilities to meet evolving and future customer and employee needs with adaptivity, creativity, and resilience. Traditional ways of working, based on linear value chains and siloed organizational structures, prevent organizations from moving at the speed of client expectations. Use this maturity assessment to evaluate your organization against the five core principles of future fit practices.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.