Banking Of The Future: How Banks Will Use Digital Capabilities To Remain Competitive

Today's banks are concerned about risk, capital, return on equity, business secrets, and customer data. In the past, change has often been slow and longer-term target states have typically been very important. But banks now need to cope with rapidly increasing demand for deep customer insights, a superior customer experience, ubiquitous banking, and financial risk assessment. Individual banks will react with short-term tactical changes, but the changing landscape will also cause a longer-term shift in how the industry serves its customers. Application development and delivery (AD&D) leaders need to know what the banking industry will look like in the long run in order to better position their firms for the future and avoid creating unnecessary roadblocks on the journey. This report highlights key findings from Forrester's interviews with AD&D and business leaders in banks around the globe, provides our view of banking of the future, and defines an extended set of requirements for future banking platforms.