Best Practices For Continuous Improvement In Outsourcing

Many outsourcing relationships don't evolve much because they are lacking continuous improvement (CI), one of the important elements in outsourcing contracts. IT organizations want to keep their service environment as efficient, high-quality, and flexible as possible to quickly respond to changing business requirements and provide the necessary value for the business. Yet, while continuous improvement is a valid goal for any outsourcing relationship, it's much more difficult to achieve — and it's nearly impossible without the support of all the parties involved in the relationship. In order to achieve CI in managed service outsourcing relationships, firms need to fulfill several important prerequisites. This report describes the most important elements of CI and shows SVM professionals how to best implement those elements.