Best Practice Report

Best Practices For E-Commerce And Retail Fraud Management In 2023

February 6th, 2023
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Merritt Maxim , Hailey DiCicco , Peggy Dostie

Summary

In the face of increasing identity theft, account takeovers, and online shopping fraud, effective e-commerce and retail fraud management (ERFM) depends on the competency of the organization’s experts, processes for managing and tracking fraud losses, and technologies to offer lasting protection against fraud without undermining the customer experience and business growth. This report identifies best practices in the people, process, and technology areas of ERFM.

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