Best Practice Report

Best Practices For Fighting Scams, Policy Abuse, And Friendly Fraud

June 30th, 2023
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Merritt Maxim , Hailey DiCicco , Shayna Neuburg

Summary

Scams, policy abuse, and friendly fraud create nightmares for e-commerce and retail merchants; online marketplace, gambling, and gaming merchants; and dating site operators. These fraud types refer to fraudulent, disruptive, or harmful behaviors of hitherto good customers and pose financial fraud loss and reputation risk to merchants. This report highlights the most common modalities and channels of scams, policy abuse, and friendly fraud and offers process and technology best practices for their detection and mitigation.

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