Best Practice Report

Brief: Applying The US Digital Services Playbook

A Guide For US Federal CIOs

September 22nd, 2014
Nigel Fenwick, null
Nigel Fenwick
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Peter Burris , Chip Gliedman , Nate Fleming


In August 2014, the White House announced the creation of the US Digital Service and appointment of a digital administrator, along with a set of guidelines called the US Digital Services Playbook. This provides a modern, reliable approach to designing and building federal digital services. In the long term, Forrester expects the playbook to catalyze broader discussion among legislators and policymakers on digital services’ role in the public sphere. The new playbook provides a valuable tool to federal CIOs in their efforts to improve citizen experiences with online services. This report introduces the playbook and why it will be both valuable and timely for the federal technology community.

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