Summary
At Forrester's CX Europe 2015 Forum, presenters shared how the right mix of discipline and empathy underpins their efforts to sustainably deliver great customer experiences. They also shared their insights and best practices for becoming a more customer-obsessed company, addressing issues ranging from understanding emotional elements in your customers' journeys to empowering employees with actionable metrics and creating the right employee environment for delivering customer-centric experiences.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).