Summary
Infrastructure and operations (I&O) needs to speed up its release cadence, but business customers aren't willing to wait — they want their applications and services now! To serve these powerful customers, I&O pros must shift to a different service delivery strategy. Modern service delivery involves a temporal shift on multiple fronts to release frequent and reliable applications and services using DevOps methodologies. This report highlights some of I&O's particularly ugly practices and offers I&O pros guidance on best practices. Forrester reviews and revises this report periodically for continued relevance and accuracy; we are updating it now to reflect our latest survey data on DevOps adoption.
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