Trends Report

Brief: Salesforce's Customer Platform Gets Richer — And More Complex

Coders Will Find Heroku Enterprise Useful For Compliance Apps, And A New Commitment To Real-Time Applications

November 2nd, 2015
JR
John Rymer
JH
Jeffrey Hammond
CR
Clay Richardson
With contributors:
Liz Herbert , Christopher Mines , Andy Hoar , Claudia Tajima , Tyler Thurston

Summary

Read this brief for our reassessment of Salesforce's cloud platform strategy in the wake of new products and enhancements. Salesforce extended and further integrated its platform, a popular cloud-based option for application development and delivery (AD&D) pros to win, serve, and retain customers. Clients will see improvements in Heroku's value for secure applications, as well as an emerging platform for real-time data applications. Gaps in customer-facing portals and mobile apps remain. Using combinations of the services to build and deploy applications remains complex.

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