Trend Report

Brief: What Dreamforce 2015 Tells CX Professionals About Connected Experiences

Connected Experiences Pave The Way To Better Customer Experience Management

TJ Keitt
 and  three contributors
Oct 26, 2015

Summary

Most customer experience (CX) pros may not have noticed Salesforce's Dreamforce — one of the world's largest software conferences — during the second week of September 2015. But this technology showcase, with its focus on the Internet of Things (IoT) and data analytics, shows how connected experiences can assist customer experience management. This report highlights what CX pros need to know coming out of Dreamforce 2015.

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