Employees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't well suited to help. A mosaic of technologies is evolving to offer optimal user experiences for Microsoft Windows-based desktops and applications that help employees stay productive, regardless of device or work style. This report provides a taxonomy to help infrastructure and operations (I&O) leaders group the technologies and understand their characteristics. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.