Best Practice Report

Build Your EX Practice On The Bedrock Of A Listening Strategy

It’s About Listening With An Intent To Understand

February 15th, 2023
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
With contributors:
James McQuivey, PhD , Tyler Castro , Camille Floyd , Christine Turley

Summary

Improving employee experience (EX) requires a fact-based understanding of what contributes to it. Employee surveys are a useful yet limited tool for this; more firms should supplement survey-based programs with data gathered from other sources, such as employees’ activity and behavior patterns, their communication with each other, and their calendars. This report catalogs the top EX listening data methods, offering a practical guide for how to use them. Read this report to learn how EX listening insights can help leaders make better decisions, set better priorities for improving EX, and establish a basis for effective governance of their EX listening strategy.

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