Role Connection Report

Building A Customer-Obsessed IAM Team

Sean Ryan
 and  two contributors
Jun 03, 2020

Summary

Customer Identity and Access Management programs aid in improving the firm’s confidentiality, integrity, and empathy in its security and IAM processes. Effective IAM teams require a diverse and multifunctional team and collaboration. This report provides job descriptions and an overview of the skills required to manage CIAM effectively, details hiring best practices, and the typical organizational ownership of CIAM and how it plays with other technology management and business teams.

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