Summary
Businesses are suffering increasing downtime due to technology failure or hacking events that are damaging their precious brands. Technology makes you competitive and improves the customer experience, but its complexity also increases fragility. Infrastructure and operations (I&O) pros must develop a more comprehensive business technology (BT) resiliency strategy to mitigate risks to their brands. This report helps I&O pros uncover reasons that demand a better BT resiliency plan to serve customers and businesses alike and what they can do about it.
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