Summary
Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major lessons learned from a global manufacturing company that wanted to develop a road map for a UC strategy. It provides some best practices for defining a centralized and comprehensive strategy for UC that balances internal and external management of the firm's communications estate. These best practices will enable businesses to leverage their existing technology investments and take advantage of new technology solutions and services that will deliver a consistent end user experience in the most cost-effective manner.
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