Case Study: Best Practices From Payroll Provider ADP’s Response To The COVID-19 Pandemic

Payroll provider ADP has spent 70 years earning its customers’ trust, which is built on the firm’s reliability and resilience and ensured by its business continuity philosophy and culture. The evolving COVID-19 crisis and ADP’s responses to it have demanded that its business continuity plans flex to its changing customer needs. The five phases of ADP’s plan to handle the current crisis and prepare it for the future are: 1) preparation; 2) adjustment to the lockdown; 3) interim working; 4) preparing to return; and 5) adjustment to the new normal. During the pandemic, business leaders must lead their employees, clients, and communities with vision, empathy, and integrity. The actions and decisions you take today will determine the level of trust your customers and employees have in your firm for decades.