Case Study: First Horizon National's 90-Day Onboarding Program Benefits The Company

Onboarding is an essential HR process that extends over many months and even up to the employee's first anniversary and results in better employee retention, faster new-employee ramp-up, improved process consistency and efficiency, and better acculturation. First Horizon National (FHN) of Tennessee suffered significant employee layoffs in 2008 due to recessionary forces and made a conscious shift in HR strategy. FHN invested in a formal onboarding system with three strategic goals: 1) increase employee retention; 2) improve employee engagement; and 3) provide consistent company information to all new employees. New employees received support through many months of a multifaceted onboarding program.