Drift, a B2B revenue acceleration platform, is one of North America’s fastest-growing companies. This case study examines how its customer service department evolved from a team bolted onto the broader organization into a key cog of customer success and employee experience. Learn how Drift’s customer service team scaled itself alongside the company’s hypergrowth, integrated with other internal teams, and changed the culture to push the boundaries of what can be improved in B2B customer service.