Case Study

Case Study: How Robins & Day Applied The Privateer Model For Low-Code Citizen Development

Using Low-Code And Citizen Development To Create A Digital Continuous Improvement Culture In An Underdigitized Industry

April 7th, 2022
With contributors:
Chris Gardner , Zachary Stone , Sarah Morana , Kara Hartig


Citizen developer strategies using low-code platforms are a key technology trend. Forrester recognizes three distinct models for enabling citizen development: privateer, democracy, and federation. The privateer model is a small autonomous team embedded in a business unit that is tasked with achieving business goals using low-code tools. This case study shows how Robins & Day (a subsidiary of automaker giant Stellantis) applied the privateer model to drive widespread digitization, apply value stream management, and create a continuous improvement culture.

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