Summary
Citizen developer strategies using low-code platforms are a key technology trend. Forrester recognizes three distinct models for enabling citizen development: privateer, democracy, and federation. The privateer model is a small autonomous team embedded in a business unit that is tasked with achieving business goals using low-code tools. This case study shows how Robins & Day (a subsidiary of automaker giant Stellantis) applied the privateer model to drive widespread digitization, apply value stream management, and create a continuous improvement culture.
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