Summary
Shell Global is at the forefront of the global citizen developer trend. Its “DIY” program has enabled more than 4,000 citizen developers through a federated governance model with a centralized Center of Expertise (COE) and hundreds of distributed DIY coaches. The program has generated significant hard business value and culture improvements. The keys to success: zoned governance rules for use cases, cultivation of local communities, and committed executive leadership. The next phase will double the number of citizen developers, expand what those developers can deliver, and make DIY a first-class citizen in the firm’s annual IT budgeting cycle.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).