Caveat Emptor: The Best And Worst GRC Platform Customer Experiences

Governance, risk, and compliance (GRC) programs have a high corporate profile, requiring approval and often participation from top executives. For risk professionals who perform well in the spotlight, that's good news — but failures also attract more attention. This is especially true when the program involves several hundred thousand dollars or more of investment in a GRC platform. To help you learn from the efforts of your peers, Forrester surveyed 70 risk and compliance professionals selected as customer references for The Forrester Wave™: Enterprise Governance, Risk, And Compliance Platforms, Q3 2009. When we asked them about their overall experiences, complaints reflected complicated implementations, praises pointed to strong vendor relationships, and top benefits mainly focused on operational improvements. Considering this feedback, make efficiency the foundation of your GRC business case, and be especially clear on your consulting and support service requirements during your vendor selection process.