Trends Report

ChatOps: The Missing Ingredient To Improve Customer Experience

DevOps Demands The Speed, Context, And Collaboration Of ChatOps

January 6th, 2017
Elinor Klavens
Milan Hanson
With contributors:
Eveline Oehrlich , Robert Stroud , Aaron Kinch , Diane Lynch


Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted environment where I&O professionals and others can communicate and perform tasks productively. This approach keeps communications in context and allows I&O pros, developers, and line-of-business colleagues to work together to solve problems unimpeded by geography, organizational silos, or conflicting sources of truth. This report shows I&O leaders how ChatOps supports collaboration and helps them solve problems quickly to avoid painful customer experiences.

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