Trends Report

ChatOps: The Missing Ingredient To Improve Customer Experience

DevOps Demands The Speed, Context, And Collaboration Of ChatOps

January 6th, 2017
Elinor Klavens, null
Elinor Klavens
Milan Hanson, null
Milan Hanson
With contributors:
Eveline Oehrlich , Robert Stroud , Aaron Kinch , Diane Lynch


Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted environment where I&O professionals and others can communicate and perform tasks productively. This approach keeps communications in context and allows I&O pros, developers, and line-of-business colleagues to work together to solve problems unimpeded by geography, organizational silos, or conflicting sources of truth. This report shows I&O leaders how ChatOps supports collaboration and helps them solve problems quickly to avoid painful customer experiences.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.