Checklist: Eight Questions To Answer When Defining Your Global SLA Strategy For Managed WAN Services

SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a mature sourcing and vendor management (SVM) organization is having realistic expectations for global SLAs. If your provider cannot track or report the SLA, it's not worth the time and energy spent on laborious contractual negotiations around it. So what is reasonable to expect? This checklist tool includes eight frequently asked questions from SVM professionals at large multinational firms for defining or refining their SLA strategy for managed global wide-area network (WAN) services. Also look for the upcoming Forrester report, "How To Create A Realistic Global SLA For Managed Network Services."